Terms and Conditions

Last updated: 14 November 2026 These terms apply to every use of the Lybsé website and to every order placed on it. The website and the shop are operated by CAIST Trading Co., a company registered in Egypt; its details are shown at the bottom of every page. By placing an order you accept these terms, the Refund and Exchange Policy, the Shipping Policy and the Privacy Policy. 1. WHO CAN ORDER You must be at least 18 years old and give true, complete information. Delivery is available in Egypt only. 2. YOUR ACCOUNT You may order as a guest or with an account. Keep your password private; you are responsible for orders placed from your account. We may suspend or block an account or a phone number in case of fraud, abuse, repeated refusal of parcels or false information. 3. ARTICLES, PHOTOS AND SIZES We describe and photograph our articles as accurately as possible. Colours may look slightly different depending on your screen. Measurements in the size guide are approximate (± 1 to 2 cm). Some photos may be illustrations or styled images; the description and the size guide prevail. 4. PRICES Prices are in Egyptian pounds (EGP) and include applicable taxes unless stated otherwise. The delivery fee is shown separately at checkout. We may change prices at any time; the price that applies is the one shown when you place the order. In case of an obvious pricing error, we may cancel the order and fully refund any amount paid. 5. ORDERS AND CONTRACT Your order is an offer to buy. The contract is formed when we confirm the order. We may refuse or cancel an order, with a full refund of any amount paid, in particular if an article is out of stock, if information is missing or incorrect, or in case of suspected fraud. 6. DISCOUNT CODES AND PROMOTIONS A discount code can be used once, before its expiry date, and only on the articles (never on the delivery fee). It cannot be exchanged for cash. Promotions are valid for the period announced. A discount already applied to an order is not changed if the promotion later ends or changes. 7. PAYMENT Payment is made by cash on delivery or, when offered, by card or InstaPay. Card payments are processed by the payment provider; we do not store card details. 8. DELIVERY, RETURNS AND EXCHANGES Delivery is described in the Shipping Policy; returns, exchanges, refunds and cancellations in the Refund and Exchange Policy. These policies are part of these terms. 9. INTELLECTUAL PROPERTY The Lybsé name and logo, the photos, texts and design of the website belong to CAIST Trading Co. or are used with permission. They may not be copied or reused without our written consent. 10. USE OF THE WEBSITE You may not use the website in a way that harms it or other users, try to access the administration, or use automated tools to copy its content or place orders. 11. LIABILITY We are responsible for providing the articles as described and for your legal rights as a consumer. We are not responsible for indirect damage, or for delays caused by events outside our control. Nothing in these terms limits your rights under Egyptian Consumer Protection Law No. 181 of 2018. 12. CHANGES We may update these terms. The version that applies to an order is the one accepted at checkout. 13. LAW AND DISPUTES These terms are governed by the laws of the Arab Republic of Egypt. We will try to solve any complaint amicably first; you may also contact the Egyptian Consumer Protection Agency. Otherwise, the competent courts of Cairo have jurisdiction. 14. CONTACT Use the Contact page of this website.