Shipping Policy

Last updated: 14 November 2026 This policy explains how orders placed on Lybsé (operated by CAIST Trading Co.) are prepared and delivered. 1. WHERE WE DELIVER We deliver to all 27 governorates of Egypt. We do not ship outside Egypt for the moment. 2. DELIVERY FEES • The delivery fee depends on your governorate and is shown at checkout before you place the order. • Free delivery may apply above an order amount, from a number of articles, or during a promotion. The conditions are shown at checkout. • If articles are cancelled from an order, the free-delivery condition is checked again on what remains. 3. ORDER CONFIRMATION • After you place an order you receive a confirmation by email (when you gave one) and on the order page. • We may call you or write to you on WhatsApp to confirm a cash-on-delivery order. If we cannot reach you after several attempts over 2 business days, the order may be cancelled. 4. PREPARATION AND DELIVERY TIMES • Orders are prepared within 1 to 2 business days after confirmation. • Estimated delivery after shipping: Cairo and Giza 1 to 3 business days; Alexandria and Delta cities 2 to 4 business days; Upper Egypt, Canal and remote areas (Red Sea, Sinai, Matrouh, New Valley) 3 to 7 business days. • These times are estimates. Fridays, official holidays, promotions and conditions outside our control (weather, courier delays) can extend them. We will tell you if an order is significantly delayed. 5. TRACKING You can follow the status of your order from My account > Orders, or from the link in your confirmation email. We notify you when the order is shipped and when it is delivered. 6. RECEIVING THE PARCEL • Please give a complete and correct address and a phone number where you can be reached. A second phone number helps the courier. • The courier makes several delivery attempts. If the parcel cannot be delivered after these attempts, it comes back to us and the order is cancelled. • For cash on delivery, please prepare the exact amount. The courier cannot wait while articles are tried on. • If the parcel looks opened or damaged, you may refuse it, or accept it and inform us within 48 hours with photos. 7. PAYMENT METHODS Cash on delivery, and, when they are offered at checkout, bank card and InstaPay. Card details are handled by the payment provider and are never stored by us. 8. RISK AND OWNERSHIP The articles become yours, and the risk passes to you, when the parcel is handed to you or to the person you designated. 9. CONTACT For a question about a delivery, use the Contact page and give your order number.