Privacy Policy

Last updated: 14 November 2026 CAIST Trading Co., which operates Lybsé, is responsible for the personal data collected on this website. We process it in line with Egyptian Personal Data Protection Law No. 151 of 2020 and its Executive Regulations. 1. WHAT WE COLLECT • Order and account data: name, phone number(s), email, delivery address, preferred size, order history, returns and exchanges. • Data you send us: messages from the Contact page, photos attached to a return, proof of an InstaPay payment. • Technical data: a session cookie when you sign in; your cart, kept in your own browser; an anonymous random visitor identifier used to count page views (we store only a keyed hash of it, never your IP address or browser details); an anti-robot check on some forms. We never receive or store your full bank card details: card payments are handled by the payment provider. 2. WHY WE USE IT • To take, confirm, deliver, invoice and support your orders, returns and exchanges (performance of the contract). • To keep the accounting and tax records required by law (legal obligation). • To protect the shop and our customers against fraud and abuse, and to measure which pages and products are viewed (legitimate interest). • To send you newsletters, offers or reminders about articles left in your cart, only if you agreed to it (consent). You can withdraw this consent at any time with the link in each email or from your account. 3. WHO RECEIVES IT Only what each one needs: the courier companies (name, phone, address, amount to collect), the payment provider, our email-sending service, and our hosting and database providers. Some of these providers may store data on servers located outside Egypt; such transfers are made under the conditions of Law No. 151 of 2020. We never sell your data. We disclose it to authorities only when the law requires it. 4. HOW LONG WE KEEP IT • Orders and invoices: for the period required by Egyptian tax and commercial law (at least five years). • Account data: as long as your account exists; you can ask us to delete it. • Proof of marketing consent: three years after the end of the consent. • Page-view statistics are anonymous. 5. YOUR RIGHTS You can ask to know what data we hold about you, receive a copy, correct it, have it deleted when we no longer need to keep it, object to its use or withdraw your consent. Write to us through the Contact page; we answer within the time limits set by law. You may also complain to the Personal Data Protection Center in Egypt. 6. SECURITY Passwords are stored hashed, connections to the site are encrypted (HTTPS), access to the administration is restricted, and private files (for example payment proofs) are only visible to authorised staff. If a breach affecting your data occurs, we will notify the competent authority and, when required, you. 7. CHILDREN This shop is intended for persons aged 18 or over. We do not knowingly collect data from children. 8. CHANGES We may update this policy. The date at the top shows the latest version; important changes are announced on the website. 9. CONTACT For any question about your personal data, use the Contact page. The company details of CAIST Trading Co. are shown at the bottom of every page.